Total Triage

Total Triage helps us assess every request fairly and direct patients to the most appropriate clinician or service more quickly.

Submit your request online through our practice website using the Accurx Total Triage form. If you cannot access the internet, please contact reception for assistance.

Yes. On the form, there is a box where we ask you if the form is being completed by somebody else. Please note that we will only be able to reply back to yourself regarding your care as the patient unless there is confirmed consent on your medical record.

In preparation, if you wish to get consent to share set up on your medical record, please contact the practice.

If you have a medical emergency, call 999 or attend A&E. For urgent but non-life-threatening problems please, utilise the system as detailed above up to 4pm.  If you have an urgent request after 4pm please telephone the practice.  Online requests are not reviewed if received after 4pm.

Please still contact the practice over the telephone.  Please do not use the online system if you are housebound.

We continue to offer home visits for those patients who are truly housebound and are recorded as such on their medical records. We would ask for you to please try to contact the Practice before 10:30 am if you are housebound and think you may need a home visit. A GP may then phone you to gather more information before confirming the visit.

You will be asked to provide details about your symptoms, concerns, and any relevant medical history so we can assess your needs appropriately.

The practice will review your request and contact you according to the urgency and nature of your clinical need.

We will review the information you provide to us and ensure that you’re given the most appropriate care. Our staff members may send you a text message containing a link to provide more information if needed.

If an on the day appointment is required, one of the staff members at the surgery will phone you to inform you of this and book that appointment.

If a future dated appointment is required, they may send you an appointment booking link via text message, or arrange this appointment over the phone.

If there is a faster or more appropriate route to care, you may be offered this, such as being asked to go to your local pharmacy, or being referred to another service.

Not necessarily. Depending on your needs, we may offer advice, a telephone consultation, a face-to-face appointment, or direct you to another suitable service. Please state your preference if you prefer a face to face or telephone appointment.

Yes. The IT system we are using called Accurx uses secure systems designed for NHS healthcare communications.

Monday to Friday during normal working hours (please check our website to confirm opening hour times via www.jorvikgillygatepractice.co.uk).

Please contact our Care Navigator who will be happy to assist you via ringing the main practice number or calling into any of our practices